.auth-wrap{min-height:100dvh;display:grid;place-items:center;padding:28px;background:radial-gradient(ellipse at top left,#e9efff,transparent 55%),#f5f7fb}.auth-card{width:min(425px,100%);padding:30px;background:#fff;border:1px solid #dde5f1;border-radius:14px;box-shadow:0 14px 50px #17243b08}.auth-brand{font-size:22px;font-weight:750;letter-spacing:-.7px;color:#213a70;margin-bottom:28px;display:flex;align-items:center;gap:9px}.auth-brand .icon{width:25px;height:25px}.auth-card h1{font-size:23px;letter-spacing:-.6px;margin:0 0 9px}.auth-card>p{font-size:12px;line-height:1.7;color:var(--muted);margin:0 0 20px}.auth-card .btn{width:100%;margin-top:16px;min-height:39px}.auth-links{display:flex;justify-content:space-between;gap:15px;margin-top:21px;font-size:11px}.auth-links button{border:0;background:transparent;padding:0;color:#4161b7;line-height:1.5;text-align:left}.auth-foot{border-top:1px solid var(--border);margin-top:24px;padding-top:16px;color:#6b7a91;font-size:10px;line-height:1.7}.auth-foot a{text-decoration:underline}.form-success{padding:13px;background:#edf7f0;color:#37684a;border:1px solid #d7eadf;border-radius:7px;font-size:12px;line-height:1.7;margin:14px 0}.workspace-selector{padding:16px 6px 24px}.workspace-selector label{display:block;font-size:9px;text-transform:uppercase;letter-spacing:1px;margin-bottom:8px;color:var(--brand-sidebar-text)}.workspace-selector select{width:100%;max-width:none;min-height:36px;color:#fff;background:var(--brand-sidebar-card);border-color:var(--brand-sidebar-border);font-size:11px}.sidebar .signout{border:0;background:transparent;color:inherit;font-size:10px;padding:13px 9px;display:flex;align-items:center;gap:8px}.live-context{display:flex;align-items:center;gap:7px;font-size:10px;color:#58714b}.live-context .dot{color:#53966e}.live-toolbar{display:flex;gap:9px;flex-wrap:wrap}.live-toolbar select{max-width:220px}.live-error{padding:12px 15px;margin-bottom:18px;border:1px solid #eeddd6;background:#fff7f2;color:#9c4d38;font-size:12px;line-height:1.7;border-radius:8px}.live-error:empty{display:none}.live-subtitle{font-size:11px;color:var(--muted);line-height:1.7}.live-help{margin-top:18px;font-size:11px;line-height:1.7;color:var(--muted)}.live-help a{text-decoration:underline}.busy{opacity:.7;pointer-events:none}.setup-card{max-width:640px;margin:30px auto}.setup-card textarea{min-height:105px}.setup-actions{display:flex;justify-content:space-between;align-items:center;gap:18px;margin-top:22px}.setup-actions .btn{min-height:37px}.lead-subtitle{margin-top:5px;color:var(--muted);font-size:11px}.note-author{color:var(--muted);font-size:9px}.live-table{margin-top:18px}.drawer [role="alert"]{margin-top:12px}.app-note{font-size:10px;color:#64738a;line-height:1.6}.workspace-details{max-width:740px}.workspace-details .setting-row{align-items:flex-start}.field input[type="datetime-local"]{min-width:0}.live-dialog-title{font-size:20px;letter-spacing:-.5px}.report-count{font-weight:700;font-size:26px}.verified-badge{display:inline-flex;align-items:center;gap:5px;color:#3c7955;font-size:10px}.subtle .icon{width:12px;height:12px}.user-email{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:138px}.auth-card .field input{font-size:13px}.sidebar .profile small{max-width:128px;overflow:hidden;text-overflow:ellipsis}.read-only-pill{background:#f3f5f9;color:#66738a;padding:4px 7px;border-radius:5px;font-size:10px}
@media(max-width:700px){.auth-wrap{padding:18px}.auth-card{padding:25px 22px}.setup-card{margin:10px auto}.setup-actions{flex-wrap:wrap}.workspace-selector{padding-top:18px}.live-toolbar{width:100%}.live-toolbar select{flex:1;min-width:0}.live-context{font-size:9px}.page-heading .live-toolbar .btn{flex:1}.setup-actions>.btn{width:100%}}
/* Owner reporting uses a compact, readable hierarchy at every screen size. */
.owner-kicker{display:block;font-size:9px;font-weight:700;letter-spacing:1.7px;color:var(--brand-link);margin-bottom:9px}.owner-heading{margin-top:8px;margin-bottom:24px}.owner-heading h1{font-size:28px;letter-spacing:-.9px}.owner-heading p{max-width:580px}.owner-filters{display:flex;gap:22px;align-items:center;margin-bottom:20px;padding:13px 17px;border:1px solid var(--border);border-radius:9px;background:#fff}.owner-filters>div{display:flex;align-items:center;gap:9px;min-width:0}.owner-filters label{color:var(--muted);font-size:10px;white-space:nowrap}.owner-filters select{min-height:32px;max-width:250px;font-size:11px}.owner-filters>span{margin-left:auto;font-size:10px;color:var(--muted)}.owner-metrics{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin-bottom:20px}.owner-metric{text-align:left;display:flex;flex-direction:column;align-items:flex-start;padding:16px;background:#fff;border:1px solid var(--border);border-radius:10px;min-width:0;color:var(--ink)}button.owner-metric:hover{border-color:var(--brand-link);box-shadow:0 3px 14px #21385308}.metric-title{font-size:10px;color:#64738a;line-height:1.5;min-height:30px}.owner-metric>strong{font-size:31px;letter-spacing:-1px;line-height:1.2;margin:3px 0 10px}.owner-metric>span{font-size:9px;line-height:1.5;color:#66738a}.owner-metric.green{background:#f4fbf7;border-color:#d9ebdf}.owner-metric.rose{background:#fff8f6;border-color:#f0dfd8}.owner-metric.blue{background:var(--brand-accent-soft)}.owner-metric.green>strong,.outcome-number.green{color:#28704b}.owner-metric.rose>strong,.outcome-number.rose{color:#a6503e}.owner-metric.blue>strong{color:var(--brand-accent-ink)}.owner-summary-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(260px,1fr);gap:18px;margin-bottom:18px}.owner-insight-grid{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(0,1fr);gap:18px;margin-bottom:18px}.owner-report-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-bottom:18px}.owner-summary-grid .panel-head h2,.owner-insight-grid .panel-head h2,.owner-locations h2,.owner-report-grid h2{font-size:13px}.report-pill{font-size:9px;font-weight:600;color:#60718c;background:#f1f4f9;border-radius:5px;padding:5px 7px;white-space:nowrap}.outcome-body{display:flex;gap:30px;align-items:center;margin:26px 6px 7px}.outcome-ring{flex-shrink:0;width:168px;height:168px;display:grid;place-items:center;border-radius:50%;background:conic-gradient(#3a8b62 0 var(--won),#cd7b65 var(--won) var(--decided),#e7edf7 var(--decided) 100%);position:relative}.outcome-ring:before{content:'';position:absolute;inset:16px;border-radius:50%;background:#fff}.outcome-ring>div{position:relative;text-align:center}.outcome-ring strong{display:block;font-size:30px;line-height:1.2;letter-spacing:-.8px}.outcome-ring span{display:block;font-size:9px;color:var(--muted);margin-top:7px}.outcome-legend{flex:1;min-width:0}.outcome-legend>div{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:9px 0;font-size:11px}.outcome-legend>div>span{display:flex;align-items:center;gap:8px}.outcome-legend b{font-weight:650;white-space:nowrap}.outcome-legend b small{font-size:10px;font-weight:400;color:var(--muted);display:inline-block;width:38px;text-align:right}.legend-dot{width:7px;height:7px;border-radius:50%;display:inline-block;flex-shrink:0}.legend-dot.won{background:#3a8b62}.legend-dot.lost{background:#cd7b65}.legend-dot.open{background:#c6d3e7}.outcome-legend .decided-rate{border-top:1px solid var(--border);margin-top:5px;font-size:10px}.outcome-legend .field-hint{font-size:9px;margin:4px 0 0}.owner-attention>.panel-head>.icon{color:#7487a3;width:16px;height:16px}.attention-total{display:flex;align-items:center;justify-content:space-between;gap:12px;width:100%;padding:15px 0;border:0;border-bottom:1px solid var(--border);background:transparent;text-align:left;color:var(--ink)}.attention-total>span{display:flex;align-items:center;gap:16px}.attention-total strong{font-size:24px;line-height:1;letter-spacing:-.7px;min-width:30px}.attention-total>span>span{font-size:11px;color:#61728a}.attention-total>.icon{width:14px;height:14px;color:#8391a5}button.attention-total:hover>span>span{text-decoration:underline}.owner-attention>.field-hint{font-size:9px;margin:12px 0 0}.reason-bars{display:grid;gap:19px;margin-top:25px}.reason-row>div:first-child{display:flex;justify-content:space-between;gap:14px;align-items:center;font-size:10px;margin-bottom:7px}.reason-row b{white-space:nowrap}.reason-row small{font-size:10px;font-weight:400;color:var(--muted);display:inline-block;width:38px;text-align:right}.reason-track{height:6px;border-radius:4px;background:#f4ede9;overflow:hidden}.reason-track>div{height:100%;border-radius:4px;background:#c88773}.insight-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:190px;text-align:center;padding:25px 15px}.insight-empty>.icon{width:26px;height:26px;color:#9aabc2;margin-bottom:14px}.insight-empty strong{font-size:12px;font-weight:600;color:#4c5e77}.insight-empty p{font-size:10px;line-height:1.7;color:var(--muted);margin:9px 0 0;max-width:250px}.trend-plot{display:flex;gap:12px;margin-top:28px}.trend-plot svg{display:block;flex:1;width:100%;height:144px;overflow:visible}.trend-plot rect{fill:var(--brand-link)}.trend-plot line{stroke:#e8edf5;stroke-width:1}.trend-scale{font-size:9px;color:#8190a6;display:flex;flex-direction:column;justify-content:space-between;min-width:15px;text-align:right}.trend-dates{display:flex;justify-content:space-between;gap:10px;margin:9px 0 0 27px;font-size:9px;color:var(--muted)}.trend-data{margin-top:20px;border-top:1px solid var(--border);padding-top:12px}.trend-data summary{cursor:pointer;font-size:9px;color:#64738a}.trend-data table{margin-top:12px}.trend-data .table-scroll{max-height:220px}.owner-locations{margin-bottom:18px}.owner-locations>.panel-head{padding:20px 20px 15px}.owner-locations table{min-width:780px}.owner-locations td,.owner-locations th{font-size:10px}.owner-locations td:first-child{white-space:normal;min-width:165px}.owner-locations td:first-child strong{font-weight:600}.owner-locations tbody tr:hover{cursor:default;background:#fafbfd}.report-table-note{font-size:9px;color:var(--muted);margin:0;padding:12px 20px;border-top:1px solid var(--border);line-height:1.7}.owner-report-note{color:var(--muted);font-size:10px;line-height:1.8;margin:18px 0 0;max-width:850px}.report-loading{border:1px solid var(--border);border-radius:9px;background:#fff;color:var(--muted);padding:42px 20px;text-align:center;font-size:12px}.loss-fields{padding:0 14px 14px;border:1px solid #ecdfd7;border-radius:7px;background:#fffaf7;margin-top:16px}.loss-fields[hidden]{display:none}.loss-fields textarea{min-height:70px}.loss-fields>.field-hint{font-size:9px;margin-bottom:0}
@media(max-width:1250px){.owner-metrics{grid-template-columns:repeat(3,minmax(0,1fr))}.metric-title{min-height:0}.owner-metric>strong{margin-top:8px}.outcome-body{gap:20px}.outcome-ring{width:146px;height:146px}.outcome-ring:before{inset:14px}.owner-summary-grid{grid-template-columns:minmax(0,1.4fr) minmax(235px,1fr)}.owner-filters{gap:16px}.owner-filters>span{display:none}}
@media(max-width:1000px){.owner-summary-grid,.owner-insight-grid{grid-template-columns:minmax(0,1fr)}.outcome-body{justify-content:flex-start;gap:35px}.outcome-legend{max-width:380px}.owner-attention{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));column-gap:20px}.owner-attention>.panel-head,.owner-attention>.field-hint{grid-column:1/-1}.attention-total>span{flex-direction:column;align-items:flex-start;gap:9px}.attention-total>.icon{display:none}.attention-total>span>span{line-height:1.6}.owner-report-grid{grid-template-columns:minmax(0,1fr)}}
@media(max-width:700px){.owner-heading{flex-wrap:wrap;margin-top:2px;gap:17px}.owner-heading h1{font-size:25px}.owner-heading>.buttons{margin-left:auto}.owner-kicker{font-size:8px;margin-bottom:7px}.owner-filters{gap:13px;padding:12px;align-items:stretch}.owner-filters>div{flex:1;flex-direction:column;align-items:stretch;gap:7px}.owner-filters label{font-size:9px}.owner-filters select{width:100%;min-width:0;max-width:none;font-size:10px}.owner-metrics{grid-template-columns:repeat(3,minmax(0,1fr));gap:9px;margin-bottom:16px}.owner-metric{padding:12px 10px}.owner-metric>strong{font-size:27px;margin-bottom:8px}.metric-title{font-size:9px;min-height:27px}.owner-metric>span{font-size:8px;line-height:1.6}.owner-summary-grid,.owner-insight-grid,.owner-report-grid{gap:16px;margin-bottom:16px}.outcome-body{gap:20px;margin:22px 0 5px}.outcome-ring{width:133px;height:133px}.outcome-ring strong{font-size:26px}.outcome-ring span{font-size:8px}.outcome-legend>div{font-size:10px;gap:8px}.outcome-legend b small{width:31px;font-size:9px}.outcome-legend .decided-rate{font-size:9px;line-height:1.6}.outcome-legend .field-hint{font-size:8px}.owner-attention{column-gap:12px}.attention-total strong{font-size:23px}.attention-total>span>span{font-size:10px}.owner-locations>.panel-head{padding:17px}.owner-report-note{font-size:9px}.owner-filters>div:last-of-type{flex:1.3}.owner-locations .table-scroll{overflow:auto}.trend-plot svg{height:134px}.reason-bars{gap:17px}.owner-heading .secondary-action{display:inline-flex}}
@media(max-width:390px){.owner-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.metric-title{min-height:0}.outcome-body{gap:13px}.outcome-ring{width:113px;height:113px}.outcome-ring:before{inset:12px}.outcome-ring strong{font-size:23px}.owner-attention{grid-template-columns:minmax(0,1fr)}.attention-total>span{flex-direction:row;align-items:center;gap:14px}.attention-total>.icon{display:block}.owner-heading>.buttons{width:100%}.owner-heading>.buttons>.btn{flex:1}.owner-filters{flex-direction:column}.owner-filters>div{flex-direction:row;align-items:center;justify-content:space-between}.owner-filters select{width:65%}}

/* Business identity sits above the owner overview, preserving its aspect ratio. */
.workspace-logo{display:block;width:92px;height:92px;object-fit:contain;padding:4px;margin:0 0 18px;background:#fff;border:1px solid var(--border);border-radius:50%}@media(max-width:600px){.workspace-logo{width:80px;height:80px;margin-bottom:16px}}

.duplicate-flag{display:inline-flex;align-items:center;padding:3px 6px;border:1px solid #e8d19f;border-radius:5px;background:#fff7e7;color:#765019;font-size:9px;font-weight:600;line-height:1.4;white-space:nowrap;vertical-align:middle}.duplicate-notice{padding:12px 14px;margin-bottom:18px;border:1px solid #e8d19f;background:#fffbf2;border-radius:7px}.duplicate-notice p{font-size:11px;line-height:1.6;color:#715832;margin:8px 0 0}

/* Student forms are a searchable records section, with the submitted answers read-only. */
.nav .section-label{font-size:9px;margin:0 0 6px;line-height:1.4}.nav .records-label{margin-top:19px}.student-loading{padding:42px 22px;text-align:center;font-size:12px;color:var(--muted)}.student-table .search{max-width:390px}.student-table .search input{padding-left:11px}.student-table table{min-width:650px}.student-table tr[data-student]{cursor:pointer}.student-table tr[data-student]:hover{background:var(--brand-accent-soft)}.student-table tr[data-student]:focus-visible{outline:2px solid var(--brand-link);outline-offset:-2px}.student-table td:last-child{width:36px;color:var(--brand-link)}.student-table td:last-child .icon{width:15px;height:15px}.student-drawer{width:min(640px,100%)}.student-drawer .drawer-top{align-items:flex-start}.student-drawer .drawer-top .icon-btn{margin-top:3px}.student-drawer .drawer-body{padding-top:0}.student-section{padding:20px 0;border-bottom:1px solid var(--border)}.student-section:last-child{border-bottom:0}.student-section h3{margin:0 0 16px;font-size:13px}.student-section h4{font-size:11px;font-weight:600;color:#4d607d;margin:19px 0 9px}.student-values{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:17px 24px;margin:0}.student-values.single{grid-template-columns:minmax(0,1fr)}.student-values>div{min-width:0}.student-values dt{font-size:10px;line-height:1.5;color:var(--muted);margin-bottom:5px}.student-values dd{font-size:12px;line-height:1.7;color:var(--ink);margin:0;white-space:pre-wrap;overflow-wrap:anywhere}.student-waiver{margin-top:20px;padding:13px 15px;background:#f8fafd;border:1px solid var(--border);border-radius:7px}.student-waiver summary{font-size:11px;font-weight:600;color:var(--brand-link);cursor:pointer;line-height:1.6}.student-waiver p{font-size:11px;line-height:1.8;color:#43546c;white-space:pre-wrap;overflow-wrap:anywhere;margin:0 0 6px}.student-location-form{padding:0 15px 14px;background:var(--brand-accent-soft);border:1px solid var(--border);border-radius:7px;margin-top:19px}.student-location-form .field{margin-top:13px}.student-location-form .form-error:empty{display:none}.student-location-form .btn{margin-top:13px}.student-location-history{list-style:none;padding:0;margin:0}.student-location-history li{padding:8px 0;font-size:11px;line-height:1.7;border-bottom:1px solid var(--border)}.student-location-history li:last-child{border-bottom:0}.student-location-history strong{font-weight:500}.student-location-history small{display:block;color:var(--muted);font-size:10px}.student-receipt dd{font-size:11px;color:#52627c}
@media(max-width:700px){.student-table .search{max-width:none}.student-drawer .drawer-body,.student-drawer .drawer-top{padding-inline:19px}.student-values{gap:16px 18px}.student-section{padding-block:18px}.student-drawer .drawer-top h2{font-size:20px}}
@media(max-width:390px){.student-values{grid-template-columns:minmax(0,1fr)}.student-location-form{padding-inline:12px}}

/* Explicitly assigned private inboxes stay outside lead and student reporting. */
.private-table .search{max-width:390px}.private-table .search input{padding-left:11px}.private-table table{min-width:680px}.private-table tr[data-private-request]{cursor:pointer}.private-table tr[data-private-request]:hover{background:var(--brand-accent-soft)}.private-table tr[data-private-request]:focus-visible{outline:2px solid var(--brand-link);outline-offset:-2px}.private-table td:last-child{width:36px;color:var(--brand-link)}.private-table td:last-child .icon{width:15px;height:15px}.private-access-label{display:inline-flex;align-items:center;gap:6px;font-size:10px;color:var(--muted);white-space:nowrap}.private-access-label .icon{width:13px;height:13px}.private-loading{padding:42px 22px;text-align:center;font-size:12px;color:var(--muted)}.private-status{display:inline-flex;padding:4px 7px;border-radius:5px;font-size:10px;line-height:1.5;font-weight:600;background:#f1f4f8;color:#52617a}.private-status.new{background:var(--brand-accent-soft);color:var(--brand-accent-ink)}.private-status.contacted{background:#edf7f0;color:#37684a}.private-status.closed{background:#f1f2f4;color:#68707c}.private-drawer{width:min(620px,100%)}.private-drawer .drawer-top{align-items:flex-start}.private-drawer .drawer-top .icon-btn{margin-top:3px}.private-drawer .drawer-top .eyebrow{display:block;max-width:420px;line-height:1.6;overflow-wrap:anywhere}.private-drawer .drawer-body{padding-top:0}.private-drawer .duplicate-notice{margin-top:19px;margin-bottom:0}.private-section{padding:20px 0;border-bottom:1px solid var(--border)}.private-section:last-child{border-bottom:0}.private-section h3{margin:0 0 16px;font-size:13px}.private-section textarea{min-height:90px}.private-section .note{white-space:pre-wrap;overflow-wrap:anywhere}.private-section .form-error:empty{display:none}.private-section .btn{margin-top:14px}.private-receipt dd{font-size:11px;color:#52627c}
@media(max-width:700px){.private-table .search{max-width:none}.private-access-label{font-size:9px}.private-drawer .drawer-top,.private-drawer .drawer-body{padding-inline:19px}.private-section{padding-block:18px}.private-drawer .drawer-top h2{font-size:20px}}

/* Dashboard totals open the matching inquiries without changing the current view. */
button.owner-metric{cursor:pointer;font:inherit;position:relative;transition:box-shadow .16s,transform .16s}
button.owner-metric:after{content:'↗';position:absolute;right:13px;top:12px;color:var(--muted);font-size:16px}
button.owner-metric:hover{box-shadow:0 5px 18px #101d3510;transform:translateY(-1px)}
button.owner-metric:focus-visible,.count-link:focus-visible,.outcome-option:focus-visible,.reason-row:focus-visible,.drill-lead:focus-visible,[data-drill]:focus-visible{outline:3px solid var(--brand-link);outline-offset:3px}
.outcome-option{display:flex;align-items:center;justify-content:space-between;gap:14px;width:100%;padding:9px 5px;border:0;border-radius:5px;background:transparent;text-align:left;color:inherit;font:inherit;font-size:11px;cursor:pointer}
.outcome-option>span{display:flex;align-items:center;gap:8px}.outcome-option:hover,.count-link:hover{background:var(--brand-soft)}
button.reason-row{display:block;width:100%;padding:4px 0;border:0;background:transparent;font:inherit;text-align:left;cursor:pointer;color:inherit}
.count-link{min-width:32px;min-height:32px;padding:5px 6px;border:0;border-radius:5px;background:transparent;color:var(--brand-link);font:inherit;font-weight:650;text-decoration:underline;text-underline-offset:3px;cursor:pointer}
.location-drill{text-align:left}.trend-plot [data-drill]{cursor:pointer}
.dashboard-drill{width:min(780px,100vw);display:flex;flex-direction:column}.dashboard-drill .drawer-body{flex:1;min-height:0;overflow:auto;padding:0 24px 20px}.dashboard-drill .drawer-top{flex-shrink:0}.drill-kicker{display:block;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:1.3px;color:var(--brand-link);margin-bottom:6px}
.drill-loading,.drill-error{padding:42px 10px;text-align:center;color:var(--muted)}.drill-error p{color:var(--ink);margin-bottom:18px}.drill-hint{font-size:12px;color:var(--muted);padding:18px 0 8px;margin:0}.drill-rows{display:grid}.drill-lead{display:flex;align-items:center;gap:12px;width:100%;padding:17px 4px;border:0;border-bottom:1px solid var(--border);background:transparent;text-align:left;color:var(--ink);font:inherit;cursor:pointer}.drill-lead:hover{background:var(--brand-soft)}.drill-person{display:grid;flex:1;min-width:0;gap:5px}.drill-person>strong{font-size:13px;overflow-wrap:anywhere}.drill-person>span,.drill-person>small{font-size:11px;color:var(--muted);overflow-wrap:anywhere}.drill-meta{display:grid;justify-items:end;gap:9px;font-size:11px;flex-shrink:0}.drill-meta>small{color:var(--muted)}.drill-footer{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-shrink:0;font-size:11px;color:var(--muted)}.drill-back{display:flex;align-items:center;gap:7px;padding:0 0 14px;border:0;background:transparent;font:inherit;font-size:11px;color:var(--brand-link);cursor:pointer;text-align:left}.drill-back .icon{transform:rotate(180deg);width:15px;height:15px}.original-inquiry{padding:20px 0;border-bottom:1px solid var(--border);margin-bottom:21px}.original-inquiry h3{margin-top:0}.original-inquiry dd{white-space:pre-wrap;overflow-wrap:anywhere}
@media(max-width:700px){.dashboard-drill .drawer-body,.dashboard-drill .drawer-top{padding-inline:18px}.drill-lead{flex-wrap:wrap;gap:10px;padding:16px 0}.drill-lead>.avatar{width:32px;height:32px;align-self:flex-start}.drill-person{flex-basis:calc(100% - 60px)}.drill-meta{display:flex;flex:1;justify-content:space-between;align-items:center;margin-left:42px}.drill-lead>.icon{display:none}.drill-footer{padding-inline:18px}.original-inquiry .student-values{grid-template-columns:1fr}}
.drill-setting{display:flex;width:100%;font:inherit;text-align:left;color:inherit;border:0;border-bottom:1px solid var(--border);background:transparent;cursor:pointer}.drill-setting:hover{background:var(--brand-soft)}

/* Workspace owners assign users and share account setup links manually. */
.users-panel{margin-top:24px;overflow:hidden}.users-panel>.panel-head{padding:20px;gap:18px;align-items:flex-start}.users-panel h2{font-size:15px;margin:0 0 7px}.users-panel .panel-head p{font-size:11px;color:var(--muted);margin:0;line-height:1.7}.users-panel table{min-width:670px}.users-panel td{vertical-align:top}.users-panel tbody tr:hover{cursor:default}.users-seat-count{padding:0 20px 15px;margin:0;color:var(--muted);font-size:10px;line-height:1.7}.user-directory-email{font-size:11px;overflow-wrap:anywhere}.user-role{text-transform:capitalize;font-size:11px;font-weight:600}.user-access-summary{display:block;font-size:10px;line-height:1.8;color:var(--muted);margin-top:5px}.user-row-actions{display:flex;align-items:flex-start;flex-direction:column;gap:10px}.user-row-actions .btn{min-height:29px;font-size:10px;padding:6px 10px}.user-row-actions .text-link{font-size:10px;text-align:left}.users-footnote{margin:0;padding:17px 20px;border-top:1px solid var(--border);font-size:10px;line-height:1.8;color:var(--muted)}.users-empty{padding:15px 20px 25px;font-size:11px;color:var(--muted)}.user-setup-link{margin:20px;padding:17px;background:var(--brand-accent-soft);border:1px solid var(--border);border-radius:8px}.user-setup-link h3{margin:0 0 9px;font-size:12px;overflow-wrap:anywhere}.user-setup-link p{font-size:11px;line-height:1.7;color:var(--muted);margin:0 0 14px}.user-setup-link input{width:100%;font-size:11px;padding:10px;background:#fff}.user-setup-link .buttons{margin-top:12px}.user-setup-link .text-link{font-size:11px}.user-drawer{width:min(570px,100%)}.user-drawer .drawer-top{align-items:flex-start}.user-drawer .eyebrow{display:block;margin-bottom:7px}.user-drawer .drawer-body{padding-top:0}.user-permissions{margin:22px 0 10px;padding:15px;border:1px solid var(--border);border-radius:7px;min-width:0}.user-permissions legend{padding:0 6px;font-size:12px;font-weight:600}.user-permissions label,.user-active-option{display:flex;align-items:center;gap:10px;font-size:12px;line-height:1.6;padding:7px 0}.user-permissions input[type=checkbox],.user-active-option input[type=checkbox]{width:16px;height:16px;min-height:16px;flex:0 0 16px;margin:0;accent-color:var(--brand-link)}.user-permissions:disabled{opacity:.6}.user-active-option{margin-top:24px}.user-drawer .field-hint{font-size:11px;line-height:1.7}.user-drawer .form-error:empty{display:none}
@media(max-width:700px){.users-panel>.panel-head{padding:17px;flex-wrap:wrap;gap:14px}.users-panel>.panel-head .btn{margin-left:auto}.users-seat-count{padding-inline:17px}.users-footnote{padding:15px 17px}.user-setup-link{margin:17px}.user-drawer .drawer-top,.user-drawer .drawer-body{padding-inline:19px}.user-drawer .drawer-foot{padding-inline:19px}}

/* Removed records can be restored by an authorized Admin from Trash. */
.record-trash-controls{padding-top:22px;margin-top:20px;border-top:1px solid var(--border)}.record-trash-controls>.trash-link{font-size:11px;color:#a1413d}.record-trash-controls>.trash-link[hidden]{display:none}.record-trash-confirm{padding:16px;border:1px solid #e4cbc6;border-radius:8px;background:#fff8f6}.record-trash-confirm h3{margin:0 0 10px;font-size:13px;color:#863b35}.record-trash-confirm p{font-size:11px;line-height:1.8;overflow-wrap:anywhere}.record-trash-confirm textarea{min-height:65px;background:#fff}.record-trash-confirm .form-error:empty{display:none}.record-trash-confirm .buttons{margin-top:15px}.btn.trash-danger{background:#a94b45;border-color:#a94b45;color:#fff}.btn.trash-danger:hover{background:#913e39}.trash-table table{min-width:620px}.trash-table td{vertical-align:top;font-size:11px}.trash-table td small{display:block;font-size:10px;color:var(--muted);margin-top:7px}.trash-record-label{display:block;font-size:12px;overflow-wrap:anywhere}.trash-table .trash-reason{max-width:300px;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.7}.trash-table .btn{min-height:30px;padding:6px 11px;font-size:10px}.trash-load-error{padding:28px 20px;font-size:12px;text-align:center}.trash-load-error p{margin:0 0 15px;line-height:1.7}.trash-table tbody tr:hover{cursor:default}@media(max-width:700px){.record-trash-controls{margin-top:15px}.record-trash-confirm{padding:14px}.record-trash-confirm .buttons{flex-wrap:wrap}.record-trash-confirm .buttons .btn{flex:1}.trash-table .table-scroll{overflow:auto}}

/* Admin service reporting keeps recorded actions separate from customer contact. */
.lead-type-cell{min-width:150px;max-width:230px;white-space:normal}.lead-type-label{display:block;font-size:11px;font-weight:600;line-height:1.6}.lead-type-program{display:block;margin-top:4px;font-size:10px;line-height:1.6;color:var(--muted)}.service-overview{margin:0 0 23px}.service-section-heading{margin:26px 0 14px}.service-section-heading .owner-kicker{font-size:9px;margin-bottom:7px}.service-section-heading h2{margin:0 0 7px;font-size:19px;letter-spacing:-.4px}.service-section-heading p{margin:0;font-size:11px;color:var(--muted);line-height:1.8}.service-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:13px}.service-metric{padding:19px 17px;border:1px solid var(--border);border-radius:10px;background:#fff;min-width:0;display:flex;flex-direction:column;gap:13px}.service-metric>span{font-size:11px;line-height:1.6;color:var(--muted)}.service-metric>strong{font-size:22px;line-height:1.3;letter-spacing:-.6px;overflow-wrap:anywhere}.service-metric>small{font-size:10px;line-height:1.8;color:var(--muted);margin-top:auto}.service-metric.alert{background:#fff9f5;border-color:#edddd4}.service-metric.alert>strong{color:#9c4934}.service-definition{display:flex;justify-content:space-between;gap:20px;font-size:9px;color:var(--muted);line-height:1.8;padding:11px 2px 0}.service-definition>span:first-child{max-width:760px}.service-definition>span:last-child{white-space:nowrap}.service-insight-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(260px,1fr);gap:18px;align-items:start;margin-bottom:18px}.service-panel{overflow:hidden;margin-bottom:18px}.service-panel>.panel-head{padding:20px 20px 15px;align-items:flex-start;gap:15px}.service-panel h2,.service-aging h2{font-size:14px;margin-bottom:7px}.service-panel .panel-head p,.service-aging .panel-head p{font-size:10px;line-height:1.8;max-width:520px}.service-panel table{min-width:650px}.service-panel th,.service-panel td{font-size:10px;vertical-align:top}.service-panel td:first-child{font-weight:600;white-space:normal;min-width:140px}.response-outcomes{margin:0}.response-outcomes table{min-width:520px}.response-outcomes td:first-child{min-width:155px}.recording-coverage{display:grid;grid-template-columns:1fr 1fr;gap:12px 18px;padding:18px 20px;background:#fafbfd;border-top:1px solid var(--border)}.recording-coverage>div{display:grid;gap:7px}.recording-coverage>div:last-child{grid-column:1/-1}.recording-coverage span{font-size:10px;color:var(--muted);line-height:1.7}.recording-coverage strong{font-size:13px;font-weight:650;line-height:1.7}.service-aging>.field-hint{font-size:10px;line-height:1.9;margin:18px 0 0}.aging-bars{display:grid;gap:21px;margin:25px 0}.aging-row>div:first-child{display:flex;align-items:center;justify-content:space-between;gap:15px;font-size:11px;line-height:1.7;margin-bottom:8px}.aging-row strong{font-size:13px}.aging-track{height:7px;border-radius:5px;background:#f1e9e3;overflow:hidden}.aging-track>span{display:block;height:100%;border-radius:5px;background:var(--brand-link)}.priority-leads table{min-width:940px}.priority-leads td{line-height:1.8;white-space:normal;max-width:200px}.priority-lead-link{text-align:left;max-width:200px;overflow-wrap:anywhere}.priority-received{display:block;font-size:9px;font-weight:400;color:var(--muted);line-height:1.8;margin-top:5px}.priority-reason{display:inline-flex;font-size:10px;line-height:1.7;color:#8d4938;background:#fbede5;border-radius:5px;padding:3px 7px;font-weight:600}.service-empty{padding:25px 20px 30px;color:var(--muted);font-size:11px;line-height:1.8}.service-empty strong{color:var(--ink);font-size:12px}.service-empty p{margin:8px 0 0}.location-response table,.lead-type-results table{min-width:850px}.report-download{white-space:nowrap}.report-download:disabled{cursor:wait;opacity:.55}.report-download:focus-visible,.priority-lead-link:focus-visible{outline:3px solid var(--brand-link);outline-offset:3px}
@media(max-width:1150px){.service-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.service-insight-grid{grid-template-columns:minmax(0,1fr)}.service-aging .insight-empty{min-height:130px}.service-definition{flex-direction:column;gap:3px}.owner-heading>.buttons{flex-wrap:wrap;justify-content:flex-end;max-width:360px}}
@media(max-width:700px){.service-section-heading{margin-top:18px}.service-section-heading h2{font-size:18px}.service-metric{padding:15px 13px;gap:11px}.service-metric>span{font-size:10px}.service-metric>strong{font-size:19px}.service-metric>small{font-size:9px}.service-panel>.panel-head{padding:18px 16px 13px;flex-wrap:wrap}.service-panel .report-table-note{padding-inline:16px}.service-panel h2{font-size:13px}.recording-coverage{padding:16px}.owner-heading>.buttons{margin-left:0;max-width:none;justify-content:flex-start;width:100%}.owner-heading>.buttons .btn{font-size:10px;min-height:35px}.service-definition{font-size:9px}}


/* Trial dates apply to the workspace without changing account access. */
.trial-notice{display:flex;align-items:center;justify-content:space-between;gap:8px 20px;flex-wrap:wrap;margin:0 0 22px;padding:12px 16px;border:1px solid var(--border);border-left:4px solid var(--brand-link);border-radius:8px;background:#fff;font-size:12px;line-height:1.6}.trial-notice>strong{font-weight:650;color:var(--ink)}.trial-notice>span{color:var(--muted)}.trial-notice time{white-space:nowrap}.trial-notice a{color:var(--brand-link);text-decoration:underline;text-underline-offset:3px}.trial-notice a:focus-visible{outline:3px solid var(--brand-link);outline-offset:3px}.trial-notice-ended{border-left-color:#9c4934}
@media(max-width:700px){.trial-notice{align-items:flex-start;flex-direction:column;gap:4px;padding:11px 13px;font-size:11px;margin-bottom:18px}}

/* Employees can read or download the guide without opening customer records. */
.help-grid{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(250px,1fr);gap:22px;align-items:start;max-width:1100px}.help-guide,.help-support{padding:28px;min-width:0}.help-kicker{display:block;font-size:10px;font-weight:700;letter-spacing:1.1px;text-transform:uppercase;color:var(--brand-link);margin-bottom:14px}.help-guide-heading{display:flex;align-items:center;gap:16px}.help-guide-heading>.icon{width:38px;height:38px;flex:0 0 38px;color:var(--brand-link)}.help-guide h2,.help-support h2{font-size:20px;letter-spacing:-.4px;line-height:1.4;margin:0 0 7px}.help-guide-heading p{font-size:12px;color:var(--muted);margin:0}.help-intro{font-size:13px;line-height:1.85;color:var(--muted);margin:23px 0 18px;max-width:610px}.help-topics{margin:0 0 24px;padding-left:19px;display:grid;gap:11px;font-size:12px;line-height:1.7;color:var(--ink)}.help-topics li::marker{color:var(--brand-link)}.help-guide-actions{display:flex;gap:11px;flex-wrap:wrap}.help-guide-actions .btn{min-height:40px;text-decoration:none;justify-content:center}.help-guide-actions .btn:focus-visible,.help-support a:focus-visible{outline:3px solid var(--brand-link);outline-offset:3px}.help-guide-meta{font-size:10px;color:var(--muted);line-height:1.8;margin:20px 0 0}.help-support-logo{display:block;width:160px;max-width:100%;height:auto;margin:0 0 26px}.help-support h2{font-size:18px}.help-support>p{font-size:12px;line-height:1.8;color:var(--muted);margin:0 0 18px}.help-support address{font-style:normal;display:grid;gap:15px;margin-top:20px}.help-support address a{font-size:13px;line-height:1.6;color:var(--brand-link);overflow-wrap:anywhere;text-decoration:underline;text-underline-offset:3px}.help-support>.help-support-note{margin:25px 0 0;padding-top:20px;border-top:1px solid var(--border);font-size:11px}
@media(max-width:1000px){.help-grid{grid-template-columns:minmax(0,1fr)}.help-support address{grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.help-support-logo{width:140px}.help-support>.help-support-note{max-width:650px}}
@media(max-width:700px){.help-grid{gap:17px}.help-guide,.help-support{padding:22px 19px}.help-guide h2{font-size:19px}.help-guide-heading{align-items:flex-start;gap:12px}.help-guide-heading>.icon{width:29px;height:29px;flex-basis:29px}.help-guide-actions .btn{flex:1;min-width:125px;min-height:43px}.help-support address{grid-template-columns:minmax(0,1fr)}.help-support-logo{width:140px;margin-bottom:23px}.help-intro{font-size:12px}}

/* VelaStar support keeps its own brand inside the client workspace. */
.help-support{background:#0B0D10;color:#FFFFFF;border-color:#252A31;border-top:4px solid #2DD4BF}.help-support .help-kicker,.help-support address a{color:#2DD4BF}.help-support h2{color:#FFFFFF}.help-support>p{color:rgba(255,255,255,.78)}.help-support-logo{background:#FFFFFF;padding:12px;border-radius:8px;box-sizing:content-box}.help-support address a:hover{color:#FFFFFF}.help-support a:focus-visible{outline-color:#2DD4BF}.help-support>.help-support-note{border-top-color:#252A31}